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Strada Media Graduate Recruitment 2020/2021

Job Title: Customer Center Agent

Location: Lagos

Reports to: Client Service Manager

About the Role

The candidate will be responsible for inbound and outbound calls, tele-marketing, live chats, and general client management for the delivery of business objectives.

Duties and Responsibilities

Essential duties / key job roles and responsibilities include but are not limited to the following:

Answer courteously inbound calls.

Respond to customer inquiries.

Manage and update customer databases with the status of each customer.

Work with other departments for client on request from client.

Provide customers with proposal and information packages on services.

Generate customer interest in the services offered by the company.

Qualifications

Minimum of OND in related field.

1-3 years of relevant experience.

Previous experience in a customer support/call center agent role.

Knowledge:

Excellent data entry and typing skills

Knowledge of customer service practices and principles

Proficiency in relevant computer applications

Salary

N50,000/month with call allowance.

How to Apply

Interested and qualified candidates should send their CV to: hr@stradalimited.com using the Job Title as subject of the mail

Deadline 10th August, 2020.

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